Neterra Ltd. has launched a new project titled “Development of Analytical Software for Identifying Key Objectives and Specifics in Complex Customer Communication.” The initiative is funded by the European Union through the European Regional Development Fund, under procedure BG16RFPR001-1.001 – “Development of Innovations in Enterprises”.
Project Goal
The main goal is to develop a cutting-edge software solution that improves the analysis of customer interactions. The tool will automatically identify key goals, behavioral patterns, and specific traits within client conversations – making business communication more effective and personalized.
Funding and Timeline
- Total project value: BGN 375,975.56
- EU and national co-financing: BGN 187,987.78
- Start date: March 27, 2025
- End date: September 27, 2026
Expected Impact
This project will enhance Neterra’s technological capabilities and improve customer service quality. The new software will enable a deeper understanding of customer needs and help strengthen the company’s competitive position in both local and international markets.