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Effective Date: 03-Nov-2025
Last Updated:03-Nov-2025

This Privacy Policy describes the policies of Neterra EOOD, 9 Vitoshki Kambani Str, Sofia 1766,
Bulgaria, email: contact@neterra.net, phone: +359 2 975 16 16 on the collection, use and disclosure of your
information that we collect when you use our website ( https://neterra.net ). (the “Service”). By
accessing or using the Service, you are consenting to the collection, use and disclosure of
your information in accordance with this Privacy Policy. If you do not consent to the same,
please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will
post the revised Privacy Policy on the Service. The revised Policy will be effective 180
days from when the revised Policy is posted in the Service and your continued access or
use of the Service after such time will constitute your acceptance of the revised Privacy
Policy. We therefore recommend that you periodically review this page.

How we use your information
We will use the information that we collect about you for the following purposes:
- Targeted advertising
- Customer feedback collection
- Marketing / Promotional

If we want to use your information for any other purpose, we will ask you for consent and
will use your information only on receiving your consent and then, only for the purpose(s)
for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:
We require such third party’s to use the personal information we transfer to them only for
the purpose for which it was transferred and not to retain it for longer than is required
for fulfilling the said purpose.

We will not transfer your personal information to any third party without seeking your
consent, except in limited circumstances as described: Analytics, Marketing agencies, Ad service

We may also disclose your personal information for the following: (1) to comply with
applicable law, regulation, court order or other legal process; (2) to enforce your
agreements with us, including this Privacy Policy; or (3) to respond to claims that your use
of the Service violates any third-party rights. If the Service or our company is merged or
acquired with another company, your information will be one of the assets that is
transferred to the new owner.

Retention of Your Information
We will retain your personal information with us for
90 days to 2 years after users terminate their accounts after user accounts remain
idle or for as long as we need it to fulfill the purposes for which it was collected as
detailed in this Privacy Policy. We may need to retain certain information for longer
periods such as record-keeping / reporting in accordance with applicable law or for other
legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual
anonymous information and aggregate information, neither of which identifies you (directly
or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase
your personal data or receive a copy of your personal data, restrict or object to the
active processing of your data, ask us to share (port) your personal information to
another entity, withdraw any consent you provided to us to process your data, a right to
lodge a complaint with a statutory authority and such other rights as may be relevant
under applicable laws. To exercise these rights, you can write to us at dpo@neterra.net.
We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for
marketing purposes by writing to us at dpo@neterra.net

Do note that if you do not allow us to collect or process the required personal
information or withdraw the consent to process the same for the required purposes, you may
not be able to access or use the services for which your information was sought.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy
Policy does not address the privacy policy and other practices of any third parties,
including any third party operating any website or service that may be accessible via a link
on the Service. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or
practices of any third party sites or services.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is
available with us, you may email our Grievance Officer Legal Neterra at dpo@neterra.net,
email: dpo@neterra.net. We will address your concerns in accordance with applicable law.

Effective Date: 03-Nov-2025
Last Updated: 03-Nov-2025

What are cookies?
This Cookie Policy explains what cookies are, how we use them, the types of cookies we employ, the information we collect through them, how we use that information, and how to manage your cookie settings. Cookies are small text files that store small pieces of information on your device when you load a website in your browser. These cookies help ensure the website functions properly, enhance its security, provide a better user experience, and help us understand how the website performs and identify areas for improvement.

How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for various purposes. First-party cookies are essential for the website's proper functioning and do not collect any personally identifiable information. Third-party cookies on our website help us understand website performance, track your interactions with our site, maintain security, deliver relevant advertisements, and generally enhance your user experience and expedite future interactions with our site.

Types of Cookies we use

Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences.T hese cookies do not store any personally identifiable data.

Analytics
Analytics cookies help us understand how our visitors interact with the website. They collect and report information anonymously, allowing us to measure and improve the performance of our site.

Functional
Functional cookies allow the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

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Advertisement cookies are used to deliver advertisements that are relevant to you. They track visitors across websites and collect information to provide personalised ads.

Manage cookie preferences
Cookie Settings
Additionally, different browsers offer various methods to block and delete cookies. You can adjust your browser settings to manage and delete cookies.