71% of Neterra's customers would recommend their services to colleagues or business partners

Neterra is in the top 1% of Internet service providers in the world of telecoms based on the NPS indicator, shows a survey of satisfaction among the company's customers

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Neterra ranks in the top 1% of the best Internet service providers globally with a 71% mark on the Net Promoter Score (NPS), according to the latest survey conducted among the company's customers.

NPS is a measure of satisfaction that is calculated based on the answers to just one question: “Based on your experience with Neterra, how likely are you to recommend us to a colleague or business associate?”

The overall customer satisfaction (CSAT) ratio of Neterra is also a record for the telecommunications sector - 88% of respondents recorded themselves as “very satisfied” with the products, services, network, quality, service, maintenance and financial relations with the company.

According to 78.8% of the participants in the study, Neterra's services improve the quality of their own services: This is stated as one of the most important benefits of their cooperation with the Bulgarian telecom provider.

Another important advantage is according to 60% of respondents, latency has been reduced, 32% enjoy lower operational costs, and 30% benefit from optimization of activity, expressed in less man-hours.

These positive results are confirmed by the answer to the question “from where did you hear about Neterra and its services?” - 22% received a recommendation during conversations (Word of mouth), 33% through a partner, such as a data center, IXP and other network providers, 24% gave their own answers such as "from your customer", "I have a friend at Neterra", "recommendation from other satisfied customers", "from former employees" or indicated specific names of people who recommended the company to them.