How did Pivovarnitza Kamenitza automate the IT processes of a restaurant, brewery and conference halls with one solution?

When Pivovarnitza Kamenitza is looking for the most efficient and business-friendly solution for managed network services, the requirements are for more flexibility, constant support in the management of all IT systems, and the ability to respond in a timely manner in dealing with potential issues. The whole process from analyzing the needs of the complex through finding suitable partners and a unified solution takes several months. Pivovarnitza Kamenitza organizes a competition in which many companies participate and considers all submitted proposals.

The final choice is Neterra. "They managed to win the competition and our trust not only by providing the most competitive and cost-effective offer but also with the best proposal in terms of service quality. As a company, we are extremely committed to quality in all its dimensions and it was essential for us to choose a professional supplier and a sustainable business partner for the future," said Nedelcho Stoyanov, IT Business Partner for Pivovarnitza Kamenitza and Kamenitza AD.

The Client

Pivovarnitza Kamenitza is a special place for craft beer, meetings with friends, culture, and history. It includes a microbrewery for craft beer, a restaurant, an indoor space with two halls, and amphitheatrically built external stairs for various cultural, social, and corporate events.

The multifunctional complex is located at 69 Iztochen Blvd. in Plovdiv, Bulgaria. It offers 7 unique types of beer produced on-site. Each dish on the menu is combined with the corresponding type of beer. Visitors can take a walk in the microbrewery, learn about the production from the master brewers, and taste all types of beer.

Pivovarnitza Kamenitza received an award in the prestigious competition "Building of the Year" 2019 in the category "Production Buildings". During the lockdown of the restaurants in the spring of 2020 due to Covid-19, the team, in partnership with the Bulgarian Red Cross Plovdiv and other local manufacturers, prepares fresh food for over 130 Plovdiv residents in need, for which Pivovarnitza Kametitza receives special Responsible Business Award. 

The Challenges

Pivovarnitza Kamenitza needs a complete IT solution in two directions

1) Specific IT services, related to beer production, SAP, high-speed encrypted connection with the Customs Agency.

2) IT services in the restaurant - warehouse management, kitchen, bar, and high-speed wireless internet access for guests on-site.

After in-depth analyzes in search of the most efficient and business-friendly solution, Pivovarnitza Kamenitza chooses Managed Services. It will provide their team with more flexibility, constant support in the management of all IT systems and the ability to respond in a timely manner when dealing with potential issues. 

The whole process from analyzing the needs of the complex through finding suitable partners and unified solution takes several months. Pivovarnitza Kamenitza organizes a competition in which many companies participate and considers all submitted proposals. 

The Solution. The final choice is Neterra.

"They managed to win the competition and our trust not only by providing the most competitive and cost-effective offer, but also with the best proposal in terms of service quality. As a company, we are extremely committed to quality in all its dimensions and it was essential for us to choose a professional supplier and a sustainable business partner for the future," said Nedelcho Stoyanov, IT Business Partner for Pivovarnitza Kamenitza and Kamenitza AD. 

The teams of Pivovarnitza Kamenitza and Neterra start working together on the project. They carefully analyze the requirements to choose the optimal solution. The long-term cooperation of the two companies and the already established trusted relations are beneficial: "Thanks to this and the high expertise of Neterra's colleagues, this process went smoothly and relatively quickly." 

Inevitably for such major projects, the challenges come as the restaurant begins to operate at full capacity, including the bar and kitchen. During this initial period, a change is required in some of the initially selected solutions. 

"We had to redesign the internal network very quickly to meet the needs of the business - something that Neterra's team handled extremely quickly, offering an efficient solution." 

A backup solution for internet connectivity is added, which is independent of power outages in large parts of the city. Neterra offers internet connectivity via 4G, and Pivovarnitza Kamenitza cooperates with a card, as they have a contract and good relations with one of the mobile operators. 

The Result

The Result

Pivovarnitza Kamenitza is a favorite place for beer, food, and friends not only for the people of Plovdiv, but also for all visitors to the city from the country and abroad! While in the beginning there were five beers produced in the microbrewery, from 2020 the master brewers add two more types to them. All the beers are created in traditional, well-known styles in brewing, but with additional ingredients and special spices for a one-of-a-kind beer experience. 

In addition, Pivovarnitza Kamenitza offers a variety of opportunities for corporate and personal events such as small and large conferences and seminars, trainings, cocktails and buffets, exhibitions, team building events (with the ability to brew your own beer) and more. For this purpose, several spaces are available, distributed on both floors of the building. 

Neterra's services support the overall functioning of the complex. 

"Thanks to the quick reaction of our partners from Neterra, their high professionalism and adequate solutions in any situation, we can always count on the smooth running of all IT processes and services on site. 

Our ambition is to be Choice №1 for our employees, customers, and partners either with the most unique craft beer in town or with the fastest free internet access. 

We would definitely recommend Neterra as a trusted business partner, because of the security provided, high expertise and professionalism, quality and effective price of the services ". 

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Case Study: Managed Network Services

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